Customer operations
Service delivery, customer experience, quality, retention and escalation.
Westridge Group leadership
Abe Bui
Operations executive | Westridge Group, LLC
More than 20 years of leadership across customer operations, contact centers, regulated service environments and business transformation.
About Abe Bui
Operating leadership grounded in execution.
Abe Bui leads Westridge Group, LLC and brings more than two decades of experience leading customer operations, service organizations and business transformation across healthcare technology, telecommunications, retail and real estate.
His background includes large scale leadership across complex, regulated, multi region service operations, P&L accountability approaching $100 million, customer experience, workforce strategy, contact center operations, post acquisition integration and technology enabled operating improvement.
His approach is centered on getting close to the work, making priorities clear and building operating systems that improve execution, customer outcomes and financial performance.
Contact centers
Workforce performance, operating model, technology and service execution.
Business transformation
Process improvement, operating structure, integration and scalable execution.
Regulated environments
Leadership where customer trust, compliance and operational discipline matter.